T&Cs
Please review the following terms and conditions (T&Cs) before making a booking. When you purchase from The Platter Collective, you are agreeing to both our General T&Cs and our Delivery T&Cs.
ORDERING
For grazing tables, we need at least 72 hours' notice, depending on availability. Platter boxes require 24 hours' notice.
If you need something last-minute, shoot us an email at hello@theplattercollective.com, and we'll do our best to help out.
ORDERS
Returns: Due to the perishable nature of our goods, we cannot accept returns for perishable items. If you receive an incorrect or faulty item, please inform us within 2 hours of delivery for replacements or refunds. Images of defective items are required.
Cancellations: Orders can be cancelled within a 48-hour grace period after booking. Beyond this, cancellations cannot be processed. If cancelled three months (or more) before the booked date, a 50% refund will be issued of the total payments made towards the booking. No refunds for cancellations within three months of the booked date; one date change is possible and is subject to availability.
Order Changes: Order amendments can be made up to 72 hours before the confirmed date. Contact us directly for changes.
Gift Vouchers, Competitions & Credit: Gift vouchers, competition, and order postponement credit are valid for up to 12 months from purchase unless specified otherwise.
Date Holding: A 50% deposit is required to secure a date for bespoke grazing displays due to demand.
FOOD/PRODUCTS
Seasonal Produce & Availability: Our produce is sourced to order and subject to availability and substitutions. Menus may change seasonally. We may use alternatives for certain products.
Food Handling: Chill and consume products the same day. Dispose of unrefrigerated food after 4 hours to comply with NZ food safety standards. We are not responsible for adverse reactions after this time.
Dietary Requirements & Allergies: Notify us of allergies and dietary requests. We cannot guarantee products are free of allergen traces. We are not liable for adverse reactions if allergies are not communicated. We will do our best to avoid cross-contamination but regretfully cannot accommodate serious food allergies such as Celiac.
DELIVERY
Local Hand Delivery: Due to the freshness of our products, your platter will be hand delivered by one of our team members.
Delivery Areas: We deliver within most of Auckland. Greater Auckland and beyond are arranged on request and require a confirmation from us.
Delivery Times: Standard delivery (9am-5pm) is included. Specific time requests can be confirmed via email. Deliveries may vary due to external factors such as traffic, weather or external interference.
Customer Availability: Customers must be available to receive products. We are not liable for missed or rescheduled deliveries. Signatures are required.
Delivery Address Deadlines: Delivery addresses must be submitted 24 hours before production starts for guaranteed delivery.
By purchasing from The Platter Collective, you agree to these Delivery T&Cs.
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SOCIAL MEDIA
Unless our clients/customers explicitly ask us not to use any images taken at their event, we reserve the right to use them on our social media or online platforms.