Confirmation of your booking

The Platter Collective will send an order confirmation to the Customer by email with an order reference number. An email from The Platter Collective to the Customer confirming acceptance of the order represents confirmation of the order unless the email states that it is a quote. If no email confirmation is received, the order is not accepted. 
 

The order will be delivered and prepared as per the details in this order confirmation email. The order will arrive within a window of the requested delivery time. It is the responsibility of the Customer to review the details of the order confirmation and to notify The Platter Collective of any omissions or corrections. The order confirmation is not the invoice for the order.

Ordering

Grazing tables require at least 72 hours' notice and Platter boxes require a minimum 24 hours' notice to be confirmed, if you are ordering within this window, please call us directly to confirm availability and confirmation. Full payment will be required immediately if placing an order within these delivery windows and no refunds will be provided if cancellation by the customer occurs. 
 

If you need something last-minute, shoot us an email at hello@theplattercollective.com or call +64277 060382 and we'll do our best to help out.

Orders

Returns: Due to the perishable nature of our goods, we cannot accept returns for perishable items. If you receive an incorrect or faulty item, please inform us within 2 hours of delivery for replacements or refunds. Images of defective items are required.

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Cancellation: All cancellations are required in writing to hello@theplattercollective.com

For orders less than $500, The Platter Collective will accept cancellation up to 48 hours prior to the delivery date requested for that order.

Orders greater than $500 require a non-refundable deposit of $250 and a minimum 72 hours’ notice cancellations to be accepted. 

Orders cancelled after the above times may incur charges based on expenses incurred by The Platter Collective.  We will do our best to minimise these charges for you.
Any refunds will be returned to the account or payment method used for the order.
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Date Holding: A $250 non-refundable deposit to secure the date and time is required and the remainder of your payment will be due 72 hours before your event.

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Order Changes: Order amendments can be made up to 72 hours before the confirmed date. Contact us directly for changes.

Gift Vouchers, Competitions & Credit: Gift vouchers, competition, and order postponement credits are valid for up to 12 months from purchase unless specified otherwise.

Food/Products

Seasonal Produce & Availability: Our produce is sourced to order and subject to availability and substitutions. Menus may change seasonally. We may use alternatives for certain products.
 

Food Handling: Chill and consume products the same day. Dispose of unrefrigerated food after 4 hours to comply with NZ food safety standards. We are not responsible for adverse reactions after this time.
 

Dietary Requirements & Allergies: Please be advised however that The Platter Collective cannot guarantee your order may not contain traces of the substances to which your guest is allergic.

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Notifying us of allergies and dietary requirements to be aware of in your catering is confirmed when booking.  We are not liable for adverse reactions if allergies that are not communicated. We will do our best to avoid cross-contamination but regretfully cannot accommodate serious food allergies such as Celiac.  We recommend the severely allergic guests supply their own food from a reliable source that can guarantee no cross contamination.

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Platter and equipment collection: In the event the customer has an order for a function, The Platter Collective will collect their equipment within 48 hours after the function. Please ensure they are cleaned and placed in a convenient location for the Us to retrieve our equipment. Lost or broken equipment will be charged to the customer at their replacement value.

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Pricing information: Please note all prices include GST unless otherwise stated. The Platter Collective will strive to maintain our prices, however, we reserve the right to alter prices without notice. The Platter Collective can only guarantee pricing on accepted orders for a maximum of 4 weeks.

Payment Options

Customer payments will be processed by or our secure online credit card merchant.  We accept Paypal, Afterpay and all major credit cards including AMEX, Mastercard and Visa or direct bank deposit.

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Note: A deposit may be required on certain orders. Invoices are sent to your email address unless otherwise requested.

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Any refunds will be returned to the account or payment method used for the order.

Delivery

Local Hand Delivery: Due to the freshness of our products, your platter will be hand delivered by one of our team members or our trusted delivery service.

Delivery Areas: We offer free delivery within most of Auckland.

Greater Auckland and beyond are arranged on request and require a confirmation from us.  Additional charges may apply.
 

Delivery Times: Standard delivery (9 am-3 pm) is included. Specific time requests can be confirmed via email. Deliveries may vary due to external factors such as traffic, weather or external interference.
 

Customer Availability: Customers must be available to receive products. We are not liable for missed or rescheduled deliveries. Signatures are required.
 

Delivery Address Deadlines: Delivery addresses must be submitted 24 hours before production starts for guaranteed delivery.

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By purchasing from The Platter Collective, you agree to these Delivery T&Cs.

Social Media

Unless our clients/customers explicitly ask us not to use any images taken at their event, we reserve the right to use them on our social media or online platforms.